What are the responsibilities and job description for the Senior Information Technology Support Engineer position at Merge IT?
Our enterprise-level client is seeking a skilled Senior IT Support Engineer to join their team on-site in Branchburg, NJ. The contract duration is 6 months, with the possibility of extension or permanent conversion based on performance.
The ideal candidate will provide a range of technical support services, including hardware, software, and network troubleshooting, staging, configuration, and resolving tickets for internal and external customers.
The Senior IT Support Engineer will perform complex technical work activities either remotely or on-site to meet business and customer requirements.
Responsibilities include:
- Documenting and reporting on work completed to ensure compliance with Company and Customer Procedures;
- Seven years' experience in an IT service environment;
- Experience with ticketing systems such as ServiceNow;
- Hardware break-fix assistance;
- Mobile phone support;
- Audio Visual support;
Merge IT is a dynamic organization that specializes in delivering top-quality IT talent to Fortune 100 clients. Our team of talented professionals drives growth by identifying and delivering exceptional IT solutions. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.
