What are the responsibilities and job description for the Information Technology Support Engineer position at Merge IT?
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details-
Job Notes:
-- 6 month contract / extensions possible but are not guaranteed.
-- Onsite in Freemont, CA 94538
-- Drug & Background required
Pay Rate = $32 W2 per hour plus benefits
Specifics from the client:
- Interact with users to understand and document all IT issues.
- Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
- Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
- Assist with the planning and implementation of IT projects across multiple sites.
- Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
- Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
- Open service requests and manage warranty repairs with hardware vendors.
- Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.
Key Responsibilities:
- Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice to Have:
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
Certifications:
- Certifications such as A , MCP, or ITIL are a plus but not required
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Salary : $32