What are the responsibilities and job description for the Endpoint Support Technician Windows/MAC position at Merge Consulting LLC?
Endpoint Support Technician Windows/Mac
Who we are:
InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people’s lives.
We are seeking an energetic, highly motivated, qualified endpoint support technicians to support our government clients.
What experience you need:
Two years plus (2 ) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have:
Tremendous attention to detail
Excellent problem-resolution skills
Ability to weigh several options and provide the most efficient solution
OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive
Strong ability to build client relationships
Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible:
• Windows 1x – including device and driver installation, troubleshooting and patching
• Various Windows imaging technologies, including MDT deployments
• Remote desktop management tools, e.g., RDP, SCCM, Dameware, RemotePC
• Hardware familiarity with Dell computing platforms, (both desktop and laptop), RAM, Hard drives, USB peripherals (e.g., printers, scanners)
• Mac OS installation/configuration/app support
• Other:
o O365 Applications
o Intune and ADAXES Active Directory Device Management
o JAMF
o VPN, MFA, and other technologies used by remote workers
o Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.
o VPNs, Group Policy, challenges faced by teleworkers
o Mobile devices (e.g., iPhone, iPad platforms)
o InTune device management
o ServiceNow Service Desk application
o ITIL principles
Desirable training/certifications you should have:
BS Degree
A /Net
Windows or Mac certifications
What you will do
You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:
Configuring network devices/printers
Completing project work
Documenting and defining policies and procedures
Creating technical reports
Completing other duties as assigned
Clearance requirements
Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred.
Where you will do it
This position is fully on-site at our Federal customer’s office in lower Manhattan.
Miscellaneous
InfoStructures is an Equal Opportunity Employer.