What are the responsibilities and job description for the Customer Service Manager position at Meredith Marina & Boating Center?
CUSTOMER SERVICE MANAGER
SERVICE DEPARTMENT
FULL-TIME | YEAR-ROUND
Meredith Bay Marina | Meredith, NH
KEY LEADERSHIP POSITION:
Meredith Bay Marina is seeking a Customer Service Manager to lead customer service operations within our busy Service Department.The ideal candidate will have a significant understanding of boats and boat mechanics, strong communication and organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
RESPONSIBILITIES:
- Manage customer service and communication throughout the service process
- Coordinate service appointments, scheduling, estimates, and customer updates
- Work closely with Technicians, Parts, Sales, and Management
- Review and manage service orders, estimates, and invoices
- Help ensure an organized, efficient, and positive customer experience
- Take ownership of customer concerns and follow through to resolution
QUALIFICATIONS:
Significant understanding of boats and boat mechanics.
REQUIRED:
- Strong customer service and communication skills
- Excellent organization and attention to detail
- Ability to multitask and manage priorities
- Management experience preferred
- Experience with Lightspeed preferred
- Marine service, boating, automotive, or powersports experience is a plus
COMPENSATION & BENEFITS:
- Very Competitive Pay
- Full-Time, Year-Round
- PTO
- Health Insurance
- 401(k)
If you have the marine knowledge, leadership skills, and customer service experience we're looking for, we want to hear from you!
Send your resume or contact Meredith Bay Marina to learn more, Travis@MBMboats.com
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $65,000