Assistant Director of Admission Operations

Notice: If you are seeing this position posted on a job board other than the official Meredith College career posting page, please know that any pay range included is not authorized or approved by Meredith College and may not reflect the actual pay rate for the position.

The Assistant Director of Admission Operations is key to Meredith’s enrollment success, overseeing admission processes, ensuring data integrity, and leveraging technology to support recruitment efforts and strategic decision-making. Reporting to the Director of Enrollment Operations & Data Management (DEODM), this role assists in managing the Slate Customer Relation Management (CRM) system, ensuring smooth integration, optimizing workflows, and driving data-driven recruitment strategies. Preferred qualifications include expertise in Slate CRM and a strong understanding of student recruitment strategies.

What You’ll Do

• Lead and Collaborate: Partner with senior leadership to help execute strategies aimed at attracting and enrolling new students.
• Manage Technology: Assist with the development and upkeep of the CRM system (Slate), ensuring smooth communication and efficient data management.
• Drive Results: Implement streamlined processes that enhance operational efficiency and improve recruitment outcomes.
• Continuous Improvement: Facilitate ongoing process improvements across departments, gathering requirements and delivering tailored solutions within Enrollment Management.
• Technology Coordination: Aid Director in all technology-related initiatives to support student services in Enrollment Management.
• Innovative Solutions: Collaborate with leadership in Enrollment Management to design and deploy technological solutions that boost enrollment, retention, and graduation rates.
• Liaison Role: Act as the secondary contact for Colleague (SIS), Slate CRM, and related operations across admissions and other departments.
• Event Support: Provide support for both Slate-based and in-person events.
• Application Processing & Management: Manages application & document processing for a specified cohort of students; Administer and update online applications, including adding and deactivating programs, resetting passwords, and adjusting start terms.
• Training & Support: Deliver training for professional and operational staff on the use of Slate, and develop materials for new processes and procedures.
• Communication Management: Oversee the communication flow for first-year, transfer, second-degree, wings, and readmit students, ensuring timely coordination of communications and mailings.
  
  

What We’re Looking For

• Experience: Two to three years of advanced experience with CRMs, particularly Slate, plus three years of related professional experience.
• Education: Bachelor’s Degree required.
• Tech Expertise: Strong proficiency in database management, with a keen interest in using technology to optimize processes.
• Problem-Solver: A strategic, solution-oriented thinker with excellent communication skills and a dedication to a “student-first” approach.
  
  

Qualifications

• Two to three years of mid-level experience and knowledge of database management. Experience with SLATE and Ellucian Colleague is a plus.
• A Bachelor's degree in Information Technology, Business Administration, or a related discipline, along with three years of relevant experience, including at least one year in a management role. Equivalent education and experience combinations will also be considered.
• Proven experience in process improvement, project management, and troubleshooting.
• Exceptional communication skills with a strong ability to organize and prioritize tasks.
• A solid understanding of student recruitment strategies and a commitment to a “student-centered” approach.
• Proficiency in Word, Excel, Google Suite or similar software tools.
• Extensive experience with database management.