What are the responsibilities and job description for the Supervisor - Revenue Cycle Commercial position at Mercyhealth Wisconsin and Illinois?
Company Description Mercyhealth is an integrated health system serving communities across Wisconsin and Illinois, dedicated to providing exceptional, coordinated care for patients and their families. With more than 7,000 doctors, nurses, staff, and volunteers, Mercyhealth delivers hospital-based, clinic-based, post-acute, retail, and insurance services that improve access to advanced treatments and technology. The organization focuses on delivering world-class health care close to home, driven by a mission to make lives better through compassion, innovation, and professionalism. Team members are encouraged to continuously seek ways to enhance patient experiences, whether through complex medical procedures or everyday interactions, where every detail matters.
Role Description The Supervisor – Revenue Cycle Commercial is a full-time, on-site role based in Janesville, WI. This position oversees day-to-day operations of the commercial revenue cycle team, including monitoring workflows, allocating work assignments, and ensuring timely and accurate processing of commercial claims and payments. The supervisor is responsible for tracking performance metrics, resolving escalated billing and reimbursement issues, and coordinating follow-up activities to reduce denials and improve collections. The role includes training and coaching team members, supporting process improvements, collaborating with clinical and administrative departments, and ensuring compliance with organizational policies and payer requirements. The supervisor is expected to maintain clear documentation, provide regular reporting, and contribute to a culture of accountability and service excellence.
Qualifications
Role Description The Supervisor – Revenue Cycle Commercial is a full-time, on-site role based in Janesville, WI. This position oversees day-to-day operations of the commercial revenue cycle team, including monitoring workflows, allocating work assignments, and ensuring timely and accurate processing of commercial claims and payments. The supervisor is responsible for tracking performance metrics, resolving escalated billing and reimbursement issues, and coordinating follow-up activities to reduce denials and improve collections. The role includes training and coaching team members, supporting process improvements, collaborating with clinical and administrative departments, and ensuring compliance with organizational policies and payer requirements. The supervisor is expected to maintain clear documentation, provide regular reporting, and contribute to a culture of accountability and service excellence.
Qualifications
- Candidates should possess skills in Commercial and Commercial Management to oversee payer-related revenue cycle activities and optimize reimbursement.
- Candidates should possess strong Following Up skills to manage claim status, address denials, and ensure timely resolution of outstanding accounts.
- Candidates should possess Team Management and People Management skills to lead staff, coordinate schedules, provide feedback, and foster engagement.
- Knowledge of healthcare revenue cycle processes, including billing, coding, and collections, with experience in commercial insurance payers.
- Strong analytical, problem-solving, and reporting skills, with proficiency in relevant revenue cycle and EHR systems.
- Effective written and verbal communication skills and the ability to collaborate across multidisciplinary teams.
- Demonstrated ability to prioritize tasks, meet deadlines, and maintain accuracy in a fast-paced environment.
- Associate or bachelor’s degree in business, healthcare administration, finance, or a related field, or equivalent experience; prior supervisory experience in a healthcare revenue cycle setting preferred.