What are the responsibilities and job description for the Supervisor-Contact Center position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
Assists department manager(s) with day-to-day operations. Coordinates and supervises co-workers and activities. Assists managers with departmental process improvements. Effectively coordinates changes in the departments. Works closely with Managers to ensure management continuity and consistency. Requires independent thinking, problem-solving abilities and supervisory skills. Requires proactive identification of trends, issues and problems as well as identification of possible solutions. Performs all duties and responsibilities in a manner consistent with Mercy Values.
Qualifications:
Education: High school diploma or equivalent required. Bachelors degree in business or related field preferred
Experience: Minimum of five (5) years relevant experience required. Supervisory experience preferred. Experience with software and systems used in the department preferred. Previous experience in the healthcare field preferred.
Other skills and Knowledge: Experience with software and systems utilized in the department is preferred. Communicates effectively and professionally with external and internal customers (written and verbal). Exhibits good judgment and decision making skills.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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