What are the responsibilities and job description for the Service Center Technician (Non-Exempt) position at Mercy?
Service Center Technician
Mercy Customer Service Center
1st shift Flex:
7:00am-5:30pm, alternating weekends
Primary Functions: Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment. Typical activities include - Event Management; Service Request Fulfillment; Incident Management; Problem Management; Access Provisioning; Continual Service Improvement.
Qualifications:
- Experience: Minimum of one (1) year experience in Level 1 end-user support role.
- Required Education: High School Diploma and technical vocational training or equivalent work experience.
Mercy Key Benefits:
- Tuition Reimbursement up to $2,000 for continuing education
- Health/Dental/Vision available after day one
- Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
- Paid parental leave for new parents
- 401k with employer match
- Paid PTO for volunteering
- Competitive salary
- Future career growth!
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
EEO/AA/Minorities/Females/Disabled/Veterans
Salary : $100