Find your calling at Mercy!

The Senior Consultant Strategic Initiatives provides tactical support to ensure that optimal patient throughput is achieved with the goal of meeting cost, service, and quality objectives for the Ministry. The Senior Consultant Strategic Initiatives is responsible for the deployment of agent flow solutions for the purposes of Ministry standardization. The position is responsible for implementation of standardized agent-flow and patients flow processes related to COE, Pre-Cert, Pre-Reg, CTS, Training, Referrals, and the Clinics.

Position Details:

Senior Consultant – Strategic Initiatives

Location: Remote
Schedule: PRN

Position Overview:
The Senior Consultant for Strategic Initiatives provides tactical and strategic support to optimize patient throughput, ensuring cost, service, and quality objectives are met across the Ministry. This role is responsible for deploying standardized agent-flow and patient-flow processes, including areas such as COE, Pre-Cert, Pre-Reg, CTS, Training, Referrals, and Clinics.

You will collaborate with operational leaders, physicians, agents, and ancillary services to implement process improvements and analytic tools that enhance scheduling capacity and patient access. This position requires strong leadership, problem-solving skills, and the ability to work across multiple teams and disciplines.

Key Responsibilities:

• Implement standardized patient and agent flow processes across hospitals and contact centers.
• Partner with subject matter experts to design and deploy solutions that improve operational efficiency.
• Conduct on-site visits for planning, implementation, and quarterly sustainability reviews.
• Lead committees and facilitate meetings, including discovery sessions, design workshops, training, and retrospectives.
• Develop and maintain KPI dashboards and reports (Power BI, CUIC, RPA).
• Create playbooks, tip sheets, newsletters, and other communication materials to support initiatives.
• Analyze data to identify opportunities, resolve complex issues, and ensure high levels of patient satisfaction.
• Monitor and report on key metrics such as schedule adherence, service level, call handling times, and abandonment rates.
• Perform other duties as assigned.

Qualifications:

Education:

• Master’s degree in Healthcare Administration (MHA) or Business Administration (MBA).

Preferred Experience:

• Data and opportunity analysis, Lean methodology, change management, pro forma development.
• Leading operational process improvements.

Preferred Certifications:

• Lean Six Sigma (Yellow, Green, or Black Belt).
• Clarity reporting, RPA build experience.

Skills:

• Strong analytical and technical aptitude.
• Excellent communication, organizational, and strategic planning skills.
• Ability to lead teams, foster collaboration, and drive decision-making.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.