What are the responsibilities and job description for the Patient Services Representative - Mcauley Clinic position at Mercy?
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Position Details
Patient Services Representative (PSR)
Full-Time | Day Shift | Mercy Washington - McAuley Clinic
Join Our Team and Help Create Outstanding Patient Experiences
Are you a customer service professional who enjoys helping others and thrives in a fast-paced environment? We are seeking a Patient Services Representative (PSR) to serve as the first point of contact for our patients and visitors. In this important role, you'll help create a welcoming, organized, and efficient experience from the moment patients walk through our doors.
If you're detail-oriented, compassionate, and passionate about providing exceptional service, we'd love to have you on our team!
What You'll Do
Patient Reception & Customer Service
Education
✅ High School Diploma or equivalent
Training
✅ Ability to attend and successfully complete Clinic Core Front Desk Training following hire
Skills & Qualifications
We're looking for candidates who bring:
Preferred Qualifications
⭐ One year of medical office, healthcare, or related customer service experience preferred
Physical Requirements
✨ Full-Time Opportunity
✨ Day Shift Schedule
✨ Supportive and Collaborative Team Environment
✨ Meaningful Work That Directly Impacts Patient Care
✨ Professional Growth and Development Opportunities
✨ Mission-Driven Organization Committed to Excellence
Make a Difference From the Very First Hello
As a Patient Services Representative, you'll play a vital role in creating a welcoming and seamless experience for every patient who enters our clinic. If you're ready to bring your customer service skills to a rewarding healthcare career, apply today! ????????
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Position Details
Patient Services Representative (PSR)
Full-Time | Day Shift | Mercy Washington - McAuley Clinic
Join Our Team and Help Create Outstanding Patient Experiences
Are you a customer service professional who enjoys helping others and thrives in a fast-paced environment? We are seeking a Patient Services Representative (PSR) to serve as the first point of contact for our patients and visitors. In this important role, you'll help create a welcoming, organized, and efficient experience from the moment patients walk through our doors.
If you're detail-oriented, compassionate, and passionate about providing exceptional service, we'd love to have you on our team!
What You'll Do
Patient Reception & Customer Service
- Greet patients and visitors with professionalism, courtesy, and a welcoming attitude.
- Verify patient information and ensure accurate registration.
- Deliver a positive, patient-focused experience at every interaction.
- Address questions and concerns with empathy and professionalism.
- Perform patient check-in, check-out, and appointment scheduling activities.
- Answer incoming calls and assist patients with scheduling and inquiries.
- Create and maintain Epic patient charts.
- Process mail, scanning, faxing, copying, and other clerical duties.
- Manage RightFax and support document processing workflows.
- Maintain accurate electronic health records (EHR) and patient documentation.
- Balance and reconcile daily cash drawer transactions.
- Maintain accurate cash handling records.
- Assist with front office workflows to support efficient clinic operations.
- Support implementation of EPIC updates and workflow improvements.
- Participate in department meetings and review communications in a timely manner.
- Suggest process improvements that enhance patient care and operational efficiency.
- Maintain confidentiality and protect patient privacy at all times.
- Follow all Mercy safety guidelines and incident reporting procedures.
- Ensure reception and waiting areas remain clean, safe, and welcoming.
- Support infection control and workplace safety standards.
- Perform other duties as assigned.
Education
✅ High School Diploma or equivalent
Training
✅ Ability to attend and successfully complete Clinic Core Front Desk Training following hire
Skills & Qualifications
We're looking for candidates who bring:
- Excellent verbal and written communication skills
- Strong customer service and patient relations abilities
- Basic computer proficiency, including data entry and word processing
- Exceptional attention to detail and accuracy
- Strong organizational and multitasking skills
- Professionalism, discretion, and commitment to confidentiality
- Ability to remain calm and adaptable in a fast-paced environment
- Strong problem-solving and interpersonal skills
- A positive attitude and team-oriented mindset
Preferred Qualifications
⭐ One year of medical office, healthcare, or related customer service experience preferred
Physical Requirements
- Ability to occasionally push, pull, and/or lift up to 50 pounds
- Ability to stand and walk throughout the workday
- Ability to reach, grip, bend, kneel, squat, and twist while performing job duties
✨ Full-Time Opportunity
✨ Day Shift Schedule
✨ Supportive and Collaborative Team Environment
✨ Meaningful Work That Directly Impacts Patient Care
✨ Professional Growth and Development Opportunities
✨ Mission-Driven Organization Committed to Excellence
Make a Difference From the Very First Hello
As a Patient Services Representative, you'll play a vital role in creating a welcoming and seamless experience for every patient who enters our clinic. If you're ready to bring your customer service skills to a rewarding healthcare career, apply today! ????????
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.