What are the responsibilities and job description for the Patient Services Representative -Cardiology Services position at Mercy?
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.Position Details:
🌟 Now Hiring: Patient Service Representative (PSR) 🌟
📍 Mercy Clinic – Cardiology Lincoln
Are you passionate about delivering exceptional patient care and creating a welcoming experience? Join our team at Mercy Clinic Cardiology – Lincoln as a Patient Service Representative, where you’ll play a vital role in supporting both patients and clinical staff.
💙 What You’ll Do
As a PSR, you will be the first point of contact for patients—helping ensure a smooth, positive experience from check-in to follow-up care. Your role will include:
- Greeting and assisting patients with professionalism and compassion
- Scheduling appointments and managing patient information accurately
- Supporting front office operations and clinic workflows
- Addressing patient questions and resolving concerns with care and efficiency
- Collaborating with clinical teams to ensure seamless patient experiences
âś… Qualifications
Education:
- High school diploma or equivalent
Experience:
- Demonstrated proficiency in Patient Services Representative and Advanced PSR responsibilities (as verified by department leadership)
🧠Skills & Abilities
We’re looking for candidates who bring:
- Knowledge of medical terminology, insurance processes, and billing procedures
- Strong verbal and written communication skills
- Proficiency with computers, data entry, and basic office systems
- Exceptional customer service with a patient-focused mindset
- Strong attention to detail and accuracy
- Ability to maintain confidentiality and follow privacy standards
- Flexibility to adapt in a fast-paced healthcare environment
- Effective problem-solving skills and professionalism under pressure
đź’Ş Physical Requirements
- Ability to lift up to 50 lbs occasionally
- Frequent standing and walking throughout the shift
- Ability to bend, reach, twist, kneel, and perform daily physical tasks
✨ Why Mercy?
At Mercy, we are committed to compassionate care, teamwork, and excellence. You’ll be part of a mission-driven organization where your role truly makes a difference in the lives of patients every day.
đź“© Apply today and be part of a team that puts patients first!
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
insurance, billing, patient check in, patient service rep, PSR