What are the responsibilities and job description for the Patient Service Representative- Weekdays position at Mercy?
Find your calling at Mercy!
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.Position Details:
Minimum Qualifications:
- Education: High school diploma or equivalent.
- Customer service experience
Skills, Knowledge and Abilities:
- Strong verbal and written communication skills.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills.
- Accuracy and attention to detail.
- Ability to maintain confidentiality and follow privacy policy/procedure.
- Demonstrating discretion and maintaining patient privacy.
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
- Attend and complete Clinic Core Front Desk Training post-hire.
Preferred Qualifications:
- Experience: One year of applicable medical office experience.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.