What are the responsibilities and job description for the Patient Service Rep - Primary Care position at Mercy?
Patient Service Representative – Primary Care
Schedule: Full-Time | 40 Hours/Week
Shift: Day Shift | Monday–Friday, 8:00 AM – 4:30 PM
Location:
65 Prime Plus by Mercy Primary Care – Lemay Ferry Road
2516 Lemay Ferry Road
St. Louis, Missouri 63125
Why Join Mercy? Key Benefits Include:
- Tuition Reimbursement – Up to $2,000 annually for continuing education
- Health, Dental & Vision Coverage – Starting day one
- Paid Parental Leave – Support for new parents
- 401(k) with Employer Match – Plan for your future
- Dependent Care FSA – $100 monthly contribution for eligible co-workers
- Paid Volunteer Time Off – Give back to your community
- Career Growth Opportunities – Advance your career with Mercy
- Competitive Salary – Recognizing your skills and dedication
Qualifications:
Patient Service Representative
- Education: High school diploma or equivalent
- Experience Preferred: One year of applicable medical office experience.
- New hire must attend Clinic Core Front Desk Training through Clinical Education.
All new hires are hired into this role.
Advanced Patient Service Representative (Internal Only)
- Education: High school diploma or equivalent
- Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.
What You’ll Do
- Welcome patients with professionalism, verifying identity and ensuring a positive first impression.
- Support front desk operations: answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes.
- Coordinate patient flow through accurate check-ins, check-outs, and appointment scheduling.
- Maintain and verify provider schedules; correct registration errors and manage work queues.
- Communicate with clinical teams and departments to support efficient, coordinated care.
- Schedule procedures and testing, provide good faith estimates, and ensure compliance with the No Surprise Billing Act.
- Address patient concerns with empathy, resolving issues or escalating when needed.
- Manage financial tasks including balancing your cash drawer, working accounts receivable, and setting up payment plans.
- Maintain accurate EHR documentation and uphold patient confidentiality at all times.
- Operate and maintain office equipment; stay current on Epic updates and support new initiatives.
- Ensure a clean, safe, and welcoming reception area in line with infection control and safety standards.
- Participate in team meetings, review internal communications, and contribute to continuous improvement.
We’re Bringing to Life a Healing Ministry Through Compassionate Care
At Mercy, you’ll be part of a supportive community that’s with you every step of the way—especially on the tough days. You’ll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.
What Makes You a Great Fit?
You’re compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we’d love to meet you.
Find us at:
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers
EEO/AA/Minorities/Females/Disabled/Veterans