What are the responsibilities and job description for the Patient Service Agent (Non-Exempt) position at Mercy?
Find your calling at Mercy!
Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.Position Details:
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.
Qualifications:
- Education: High School Diploma or Equivalent
- Experience: Customer Service experience
- Other Skills and Knowledge: Basic computer skills, Data Entry
- Preferred Qualifications
- Certification/Registration:Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Minimum Required Qualifications
Education: High School Diploma or Equivalent
Licensure:
Experience: Customer Service experience
Certification/Registration:
Other Skills and Knowledge: Basic computer skills, Data Entry
Preferred Qualifications
Education:
Licensure:
Experience:
Certification/Registration:
Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.