Find your calling at Mercy!

Patient Service Agent – Mercy Call Center

Be the voice that makes a difference! As a Patient Service Agent, you’ll be the first point of contact for patients, scheduling appointments, answering questions, and providing clear visit instructions. You’ll deliver exceptional customer service with professionalism and warmth, ensuring every patient feels supported and informed.
If you have great communication skills, thrive in a fast-paced environment, and love helping people, this is your chance to join a team that truly cares—one call at a time!

Position Details:

Patient Service Agent – Mercy Call Center

Location: 3637 S Geyer Rd, St. Louis, MO 63127

Schedule: Full-Time | Day Shift | Monday–Friday | 40 hours/week

Why You’ll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage – Medical, dental, and vision through United Healthcare
• Generous PTO – Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave – Supporting you and your growing family
• 401(k) with Employer Match – Invest in your future with confidence
• Tuition Reimbursement – Up to $2,000/year for continuing education
• Dependent Care FSA Contribution – $100/month for eligible participants
• Paid Volunteer Time – Give back to your community while on the clock
• Free Parking – Convenience that saves you time and money
• Career Growth Opportunities – Advance your skills and grow within Mercy

Overview:

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Qualifications:

• Education: High School Diploma or Equivalent
• Experience: Customer Service experience
• Other Skills and Knowledge: Basic computer skills, Data Entry

Preferred Qualifications:

• Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
• Physical Requirements:   Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.   Position requires prolonged standing and walking during each shift.  Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.