What are the responsibilities and job description for the Patient Service Agent-Lead, FT - Mercy Rogers position at Mercy?
Find your calling at Mercy!
Responsible for development and promotion of the day-to-day activities of their assigned Hub within the Contact Center in the state of practice.Position Details:
Minimum Qualifications:
Education: High School degree or equivalent.
Experience:
• Supervisory experience or demonstrated experience serving as a team lead.
• Participate in Mercy's Preceptor training/experience.
Skills, Knowledge, Abilities:
• Excels at quality assurance screening performed by CCLT.
• Demonstrated record of performance consistently exceeding expectations in Patient Service Agent roles.
Preferred Qualifications:
Education:
Experience: 3-5 years' experience with medical terminology, insurance plans, verification of benefits, authorization and predetermination. Supervisory experience or demonstrated experience serving as a team lead.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.