Find your calling at Mercy!

Under the direction of the Director of Quality, the Quality Improvement Lead works directly with organizational leaders and multi-disciplinary teams to support quality improvement projects. The lead will assist new co-workers in the application of quality management concepts and tools and serve as a subject matter expert in quality management.

The lead will work directly with organizational leaders and multi-disciplinary teams to identify resources needed to support quality improvement projects. They will make recommendations for change in practice to improve quality outcomes and lead discussions with organization leaders, physicians, process improvement teams, and co-workers to initiate change. They will collaborate with hospital and ministry leadership to develop and implement strategic plans.

The Quality Improvement Lead will perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Minimum Required Qualifications:
Education: Bachelor's degree

Experience: 7 years in clinical healthcare related experience
Certification/Registration: Certification in quality (e.g. Certified Professional in Healthcare Quality or CPPS) required within 2 years

Other Skills and Knowledge:
Excellent written and oral communication skills
Proven leadership ability
Knowledge of complex hospital and healthcare systems, processes and quality/performance improvement
Excellent organizational, interpersonal, and analytical skills. Effective change agent.
Attention to detail and accuracy
Knowledge of the Internet, evidence-based medicine, analytical skills and good clinical inquiry and investigational aptitude
Proficiency in MS Office (Word, Excel, and PowerPoint)
Strong public speaking skills and demonstrated ability in presenting to a variety of co-workers, including physicians, clinicians, administration and support staff
Self-directed and able to perform independently with minimal oversight
Ability to travel throughout the hospital

Preferred Qualifications:
Education: Master's Degree in health-related field
Licensure:
Experience: 10 years in clinical healthcare related experience. 3 years in clinical quality improvement, patient safety, or risk management experience.
Certification/Registration: Certification in quality (e.g. Certified Professional in Healthcare Quality or CPPS) or equivalent
Other Skills and Knowledge:

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.