Navigator - vSubstance Use Recovery Program (F/T Days)

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

The Navigator - vSubstance Use Recovery Program (vSURP) will facilitate the experience of patients at Mercy Virtual Substance Use Recovery Program as the primary point of contact for patients enrolling into the treatment program by providing coordinated personal, professional, and compassionate service. Navigator will perform a wide variety of duties to provide clerical, call center, data collection and clinical support. Activities include admitting/discharging patients, phone call triage, data collection and documentation. The Navigator also supports the daily operations of the clinic with patient registration, check-in, scheduling, or other activities as needed. Mercy’s Substance Use Program is a novel program, and this role will serve on a team of highly motivated, team-oriented professionals. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards and the National Association of Social Work Code of Ethics.

Qualifications:

• Education: High school diploma. Bachelor’s degree in social work or psychology preferred.  
• Experience: Previous experience in a behavioral health setting preferred.
• Certification/Registration: BLS required or within 6 months of hire.
• Other skills & knowledge: Effective oral and written communication skills, customer service focus and skills. Ability to multi-task, detail oriented, with good organizational skills. Ability to handle fast-moving environment with occasional stressful situations. Critical thinking skills with ability to problem-solve. Excellent computer skills with experience in Word and Excel.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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