What are the responsibilities and job description for the Medical Assistant - Mercy Clinic at Work position at Mercy?
Find your calling at Mercy!
Under the direction of the primary care operations team, the Primary Care Patient Care MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.Position Details:
Key Responsibilities
Clinical Support
- Prepare patients for provider visits by:
- Recording chief complaints
- Obtaining vital signs
- Reviewing medical history and allergies
- Performing medication reconciliation
- Completing Advanced Standard Rooming processes
- Addressing preventative care gaps, including fall risk assessments, depression screenings, cancer screenings, diabetic eye exams, and rechecking elevated blood pressure readings
- Administer vaccines and injections within scope of practice.
- Assist with in-office testing, including:
- Phlebotomy/blood draws
- EKGs
- Mental status examinations
- Walking oxygen studies
- Point-of-care testing
- Manage triage and in-basket responsibilities, including:
- Reviewing and following up on test results
- Responding to MyMercy messages
- Processing medication refill requests
Population Health & Employer Wellness Support
- Represent Mercy at WWT wellness events and health fairs.
- Provide blood pressure screenings, flu shot clinics, and support other employer wellness initiatives.
- Assist with annual wellness screening campaigns by collecting vitals and completing employee screenings.
Administrative & Front Office Support
- Perform EPIC charting, referral coordination, and event-related data entry.
- Check patients in and update demographic and insurance information.
- Obtain required forms and signatures.
- Schedule patient appointments and manage incoming calls.
- Communicate and route messages appropriately.
- Monitor and adjust provider schedules as needed.
Qualifications
- Registered Medical Assistant (RMA) certification preferred but not required.
- Experience with EPIC registration, scheduling, and patient data entry preferred.
- Strong clinical, organizational, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Additional Information
- Must maintain a professional, energetic, and customer-focused presence as a representative of Mercy at the employer clinic.
- Flexibility to travel occasionally to the WWT clinic in Edwardsville, IL for wellness events or coverage needs (infrequent).
- Opportunity to work in a collaborative employer health setting focused on preventive care and employee wellness.
Education: High school diploma or equivalent
Education Preferred: Graduate from an accredited Medical Assistant program
Experience Preferred: One year of applicable patient care experience or applicable medical office experience as defined by the clinic
New hire must attend MA Clinic Academy training
Other Knowledge, Skills, and Abilities
· Works well as a member of a team; willing to collaborate with all members of the care team
· Excellent written and oral communication skills
· Customer service orientation
· Excellent organizational and interpersonal skills
· Flexible and positive attitude
· Attention to detail and accuracy
· Self-directed and able to perform tasks that are in scope of practice independently with minimal oversight
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.