Find your calling at Mercy!

Reporting to the Executive Director, Creative Services, the User Experience (UX) Design Manager oversees Mercy's consumer-centered digital design team. This role significantly impacts Mercy's online assets and requires knowledge of current digital design trends and user-centered design. The manager collaborates with User Interface (UI) designers, developers, product managers, and executives throughout the planning and development lifecycle. Additionally, they ensure consistent brand application, align with strategic growth goals, and reflect Mercy Values in all departmental operations, adhering to our mission and service standards.

Position Details:

Minimum Qualifications:

Education: High school diploma or equivalent.

Experience:
•    8 years of experience as a user experience designer or interaction designer, or similar role. 
•    2 years of experience managing a collaborative design team.
•    Experience leading design for a variety of form factors including: mobile, desktop and hardware interfaces. 
•    Experience leading and delivery of full life-cycle design projects, from design strategy through execution. 

Skills, Knowledge Abilities:
•    Mastery of Adobe Creative Suite, Microsoft Office and Web Design/Layout required. Experience with HTML, video, flash, content management systems and copy-editing a plus.
•    Demonstrated ability to create human-centered design solutions, showcasing a strong and unique creative vision through a comprehensive portfolio.
•    Ability to adapt to the fluidity of the healthcare industry, recognizing and responding to the evolving needs of the ministry. Must embrace change and lead the department through transitions with a proactive approach.
•    Fluency in best practices for web-based information architecture and design, as well as strong knowledge of usability principles and techniques. 
•    Excellent communication, presentation, and storytelling skills.
•    Must be a self-starter who can work independently when necessary.  
•    Must be able to communicate ideas from rough sketches all the way to finished projects in a range of media. Excellent design skills are a must.
•    Must be able to communicate clearly and in writing.
•    Must have strong sense of corporate brand and visual identity.
•    Must exhibit a can-do, problem-solving attitude and be able to thrive in a fast-paced, high-pressured, evolving environment. Displays creativity, flexibility, risk-taking, teamwork and dependability.
•    Meticulous attention to detail. 
•    Background managing a rapid prototyping team.

Preferred Qualifications:
Education: Bachelor's degree in design, computer science or psychology.

Experience: 8 years of UX/UI design, 2 years of team management

Certification(s): UX design certification preferred but not required.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.