Intake Coordinator – Registered Nurse (Home Care or Hospice)

Location: Mercy Riverport Specialty Pharmacy
Schedule: Full‑time, 40 hours/week (Monday–Friday)

Overview

The Intake Coordinator RN supports the home health and hospice intake, screening, and evaluation process. This role serves as a key liaison between Mercy at Home and Mercy Health Center, building relationships that strengthen the continuum of care. The RN screens patients for the appropriateness of home health or hospice services, educates families and clinical partners on eligibility requirements, and helps connect patients to alternative agencies when Mercy is not the appropriate provider. All responsibilities are performed in alignment with Mercy’s mission, values, and service standards.

Key Responsibilities

Care Coordination & Patient Screening

• Screen patients for home health or hospice eligibility upon receipt of physician orders.
• Provide patients with the “right of choice” list to support informed decisions regarding home care agencies.
• Communicate with care management, social services, and discharge planning teams to ensure a smooth transition of care.
• Obtain home health admission orders from attending physicians.
• Share anticipated DME and clinical needs with the Intake Coordinator prior to admission.
• Collaborate with Care Management regarding patient level of care and home health/hospice appropriateness.
• Assist in locating alternate home health agencies when Mercy cannot accept a patient or when criteria are not met (e.g., beyond the 40‑mile radius).
• Educate referral sources—including care management and physicians—on home health and hospice admission requirements.

Information Flow & Communication

• Receive and route calls from all sources courteously and efficiently.
• Assist office staff with arranging DME and required medical equipment.
• Maintain clear, professional communication to ensure patient care needs are met.
• Participate in discharge planning meetings to support continuity of care.
• Maintain open communication with Mercy at Home regarding capacity and admission ability.
• Foster a positive communication environment with patients, families, and colleagues.
• Preserve confidentiality of patient health information per HIPAA and Mercy policies.
• Use constructive problem‑solving skills when interacting with patients, families, and coworkers.

Physician Order Management

• Communicate with physicians to obtain complete or clarifying orders.
• Educate physicians on home health and hospice admission criteria when needed.
• Transmit physician orders accurately to Mercy at Home staff through appropriate technology platforms.

Information Systems & Documentation

• Utilize ECIN software effectively for referral management.
• Maintain working knowledge of all MHC and MAH software systems.
• Demonstrate accurate, professional communication—verbal, written, and electronic—in alignment with organizational standards.

Professional Practice & Organizational Support

• Cross‑train to support office staff as needed.
• Maintain an organized and efficient work environment.
• Attend at least 90% of staff meetings.
• Complete all mandatory and recommended education.
• Maintain competency in required functions and complete annual evaluations.
• Contribute to department growth through participation in committees, task forces, and special projects.
• Serve as a role model and preceptor for new staff, students, or visitors.
• Set and review annual individualized educational goals.

Clinical Nursing Responsibilities

• Maintain an active RN license and provide renewal documentation to HR.
• Demonstrate professional conduct consistent with nursing standards of practice.
• Integrate current, research‑based clinical information into practice.
• Demonstrate knowledge of the needs and behaviors of patients across age groups: neonatal, pediatric, adult, and geriatric.
• Complete required documentation according to home health policies and timelines.
• Complete orientation and annual competency checklists.

Qualifications

Required

• Licensure: Registered Nurse (RN) in the state of practice
• Experience: Clinical experience in a healthcare or hospice setting
• Skills:
  • Proficiency with Microsoft Office applications (especially Word and Excel)
  • Exceptional communication and customer service skills
  • Ability to manage multiple tasks simultaneously

Preferred

• Experience in home care or hospice
• Experience with complex scheduling