What are the responsibilities and job description for the Hospital Operations Supervisor position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
The hospital operations supervisor will have direct responsibility for daily operations, including evaluating, planning, directing, and coordinating activities for their assigned unit/department(s). The hospital operations supervisor may be asked to undertake various special projects. Performs and/or delegates duties of staff members in the absence of the direct leader. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Responsibilities/functions applicable to all in the role:
- Supervise Daily Operations: Oversee the day-to-day activities, ensuring efficient functioning across assigned unit/departments.
- Financial Stewardship: Use sound fiscal judgment to manage resources effectively.
- Process Management: Plan, direct, and oversee work processes and staff, as directed by department leader.
- Systems Implementation: Develop and oversee business systems, collaborating with information technology to ensure timely and accurate implementation.
- Process Improvement: Implement new procedures to enhance work quality and quantity, consistently communicating and administering policies.
- Supply Management: Provide oversight of purchasing, inventory control, and charge capture, meeting budgetary requirements.
- Budget Support: Assist the Manager in developing operational budgets.
- Time and Attendance Records: Ensure accurate time and attendance records, applying appropriate pay practices/rules.
- Onboarding and Communication: Welcome new coworkers, facilitate appropriate access, and serve as a liaison for timely communication.
- Unit Meetings and Participation: Attend and support unit meetings, actively engaging in discussions related to unit operations.
- Additional duties/projects as assigned.
Qualifications:
- Experience: Minimum 3 years of experience in healthcare, business, or related field. For individuals with a bachelor’s degree or higher, a minimum of 1 year of applicable experience will be considered. Experience must be consistent with job duties - project management, leadership experience, or other professional experience that is relevant to the job responsibilities
- Required Education:High School diploma or equivalent
- Preferred Education:Education: Bachelor’s degree in business, healthcare administration, or related field
- Other: Critical Thinking and Problem-Solving Skills:Strong verbal and written communication.Ability to perform financial analysis and identify trends, opportunities for improvement, and efficiencies.Written Communication:Composing correspondence with appropriate grammar, both written and electronically.Software and Technology Proficiency:Skilled in using high-level word processors, databases, spreadsheets, and PowerPoint software.Proficient in using computers, copiers, telephones, faxes, and calculators
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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