What are the responsibilities and job description for the Director - Operations position at Mercy?
Find your calling at Mercy!
The Director of Operations is responsible for overseeing the operations of hospitals and/or clinics, ensuring efficient service delivery and promoting a collaborative work environment. Key duties include implementing strategic plans, managing budgets, ensuring compliance, and enhancing patient experience. The role involves tracking performance, reporting, and driving process improvements, all aligned with Mercy's mission and vision.Position Details:
Minimum Qualifications:
Education: High school diploma or equivalent.
Experience:
- Five (5) years’ experience demonstrating capabilities and success applicable to the role. Demonstrated experience may be gained from prior operational management and/or leadership roles, through completion of college degrees, or a combination of applicable professional and educational experiences.
Skills, Knowledge Abilities:
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Strategic and analytical skills
- Financial acumen and budget management
- Knowledge of healthcare regulations and compliance
- Ability to drive process improvements and enhance operational efficiencies
- Advanced knowledge of healthcare operations and patient-centered care practices
- Knowledge of resource management and continuous improvement methodologies
Preferred Qualifications:
Education: Bachelor’s or master’s degree in business administration, operations management, healthcare administration, or a related field.
Experience: Ten (10) years of experience in healthcare operations management. Proven track record in managing complex operations and leading teams to success.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.