Advanced Patient Services Specialist - Oncology

Advanced Patient Services Representative

Days - Full Time 

Overview:

As an Advanced Patient Service Specialist, responsibilities extend to mentoring and training other patient service specialists, as well as leading daily huddles to identify and implement operational improvements. This role is instrumental in identifying process enhancements within patient service workflows and collaborating with pre-certification teams to ensure alignment with the latest technologies and payer requirements. Keeping abreast of new developments in the field, you'll play a pivotal role in communicating changes and fostering a cohesive environment within the department.

Qualifications:

• Education: High school diploma or equivalent.
• Skills, Knowledge Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills.  Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology. Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.  Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.  Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.  Ability to prioritize work and handle a variety of tasks simultaneously. Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.
• Preferred Experience: 2 years combined experience in prior authorization and scheduling.
• Preferred Skills, Knowledge Abilities: Knowledge of and experience using an Epic RC/EMR system is preferred.
• Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis. Position requires prolonged standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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