What are the responsibilities and job description for the PSR Imaging PSR position at Mercy Medical Center, Baltimore, MD?
Summary ! Join Our Team at Mercy Medical Center – Now Hiring a PRN PSR! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. Responsibilities The Patient Service Representative is responsible for all front desk operations, which include, but are not limited to: Scheduling patients Answering phones Scanning medical records Triage patient phone calls for severity/importance Collection of insurance information and verification or benefits Charge entry and payment posting. Requirements Education: High School Diploma or GED Previous experience in a Medical Office is preferred but not required Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees Adapt to the changing needs of the organization, its patients and the market Actively contribute to a positive, congenial working environment Actively contribute to enhancing patient experience Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees 403(b) retirement plan with generous company match and “catch up” provision Paid Time Off (PTO) & company paid holidays Tuition reimbursement Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits Discounts on auto & home insurance and Verizon plans Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
