What are the responsibilities and job description for the Procedure Coordinator position at Mercy Medical Center, Baltimore, MD?
Summary
Join Our Team at Mercy Medical Center – Now Hiring a Direct Access Coordinator for our GI Practice!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Direct Access Coordinator is responsible for screening patients to determine eligibility for direct scheduling of GI Procedures. This individual reviews patient information to ensure appropriate clinical criteria are met for procedural scheduling and coordinates care efficiently between patients, referring providers, and the gastroenterologist. It is the goal of this position to provide an exceptional patient and family experience as it relates to the direct access program.
The responsibilities of the Direct Access Coordinator begin with the notification of a patient’s referral to the Direct Access Program, followed by, the triaging for procedure eligibility, scheduling appointments/procedures, providing preop, prep, procedure instructions and maintaining constant communication with the patient & referring providers to ensure continuity of care. This position will have an analysis component where growth opportunity, barriers to care and patient compliance rates are collected and communicated to practice and clinical leadership. A systematic review of the program will be conducted monthly. All other duties as assigned.
Requirements
EDUCATION AND WORK EXPERIENCE
Benefits Eligibility is based on your scheduled FTE status and Job Category
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Join Our Team at Mercy Medical Center – Now Hiring a Direct Access Coordinator for our GI Practice!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Direct Access Coordinator is responsible for screening patients to determine eligibility for direct scheduling of GI Procedures. This individual reviews patient information to ensure appropriate clinical criteria are met for procedural scheduling and coordinates care efficiently between patients, referring providers, and the gastroenterologist. It is the goal of this position to provide an exceptional patient and family experience as it relates to the direct access program.
The responsibilities of the Direct Access Coordinator begin with the notification of a patient’s referral to the Direct Access Program, followed by, the triaging for procedure eligibility, scheduling appointments/procedures, providing preop, prep, procedure instructions and maintaining constant communication with the patient & referring providers to ensure continuity of care. This position will have an analysis component where growth opportunity, barriers to care and patient compliance rates are collected and communicated to practice and clinical leadership. A systematic review of the program will be conducted monthly. All other duties as assigned.
Requirements
EDUCATION AND WORK EXPERIENCE
- Education and Work Experience:
- Must possess a high school diploma or GED
- Must have experience with Medical terminology
- Must have at least 2 years in a medical practice or outpatient surgery center
- EPIC experience preferred
Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Tuition reimbursement
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.