Director of Operations (Physician Practices)

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Director of Operations!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Director of Operations:

• will develop budgets, establish and apply established policies and procedures, and insure development and implementation of efficient workflow processes in all areas of responsibility.
• be responsible for the identification and development of revenue opportunities, physician relationship building, practice building and expansion, and overall site(s) and practice enhancement.
• work closely with all the physicians and staff, as well as the Site Medical Director and the Vice President.
• interact closely with others on the senior management team to drive the success of corporate initiatives, practice development and key organizational goals.
• will be able to step in as Practice Manager when needed.
  
  
  

Requirements

• Must possess a bachelors degree in Healthcare Administration or related field.
• 10 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.
• Must possess 5-7 years of progressively increasing management responsibility in physician practice administration, healthcare administration or a related field.
• Development and interpretation of complex financial documents including profit & loss statement, balance sheet management, budgets and other related reports.
• Human Resources Management
• Business planning and development.
• Previous physician recruitment experience
• Strong interpersonal skills.
• Excellent written communication skills.
• Ability to be detail-oriented and still remained focus on larger goals/targets.
• Experience with:
• Microsoft Word, Power Point, and Excel (advanced skills)
• Microsoft Outlook
• Epic (if applicable to position)
• NetLearning
• Electronic Performance Appraisal System
• Must possess skills in Physician and staff relationship building and employee engagement.
• Excellent computer skills including experience in using excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications.
  
  

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
  
  
  

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.