Development Associate

Job Position:  Development Associate 

The Development Associate at Mercy Learning Center plays a key role in supporting the organization’s fundraising efforts and volunteer engagement. As a vital member of a small and collaborative team, the Development Associate will maintain donor and volunteer records, support marketing initiatives, and serve as the first point of contact for all volunteer inquiries.  

Responsibilities:

Donor Stewardship Support/Information Management 

• Maintains donor database (Bloomerang) and updates all relevant donor information with pinpoint accuracy 
• Processes donations, generates and tracks tax-receipts and acknowledgement letters in a timely manner 
• Responds promptly to donor inquiries regarding gift history and acknowledgments 
• Prepares a variety of tracking and metrics reports using the Bloomerang database, to inform donor stewardship strategy and support Director of Development and CEO 
• Assist with donor prospecting, cultivation, and stewardship activities, as appropriate  

Volunteer Management 

• Serves as the first point of contact for all volunteers, ensuring timely and professional responses to inquiries 
• Maintains up-to-date knowledge of all open volunteer positions across the organization and routes volunteers to appropriate departments 
• Enters and manages volunteer data in the Bloomerang database, ensuring accuracy and completeness 
• Tracks and maintains records of volunteers’ years of service 
• Supports recognition and engagement efforts for volunteers as directed 

Marketing and Branding 

• Coordinates and prepares all mailings lists for the annual report, year-end appeal, newsletters, and other mailings 
• Assists with all fundraising events, on and off site, including annual fundraising gala and funder tours of the Center  
• Oversees all social media platforms, including creating and posting content, and managing the preparation and distribution of e-newsletters 

Assist Director of Development in other duties, as assigned 

Qualifications:

• Undergraduate Degree required 
• 3-5 years of experience in nonprofit fundraising and/or marketing, including experience working with a CRM database (such as Bloomerang) 
• Strong data management and reporting skills: must be comfortable working with data 
• Excellent verbal and communication skills 
• Technical proficiency in Microsoft 365 (Word, Excel, PowerPoint), Adobe Acrobat, and Canva; strong overall computer and keyboarding skills 
• Highly organized, with strong attention to detail, time management, and the ability to multitask 
• Team player with strong interpersonal skills and a high level of motivation 
• Physical ability to lift and carry up to 25 pounds due to frequent handling of donated items 

Supervisor 

•  Report to Director of Development