Area Director Property Operations - San Francisco Bay Area

Area Director Property Operations - San Francisco Bay Area Job Category: Property Operations Requisition Number: AREAD004475 Posting Details Posted: February 28, 2026 Full-Time LocationsShowing 1 location San Francisco, CA 94102, USA Job Details Description At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. We are growing and building. We are looking for a two financially savvy Area Director of Operations (ADO). You must have high emotional intelligence and lead staff with our core values of Respect, Justice and Mercy. The successful ADO is responsible for monitoring and directing all property management-related activities with site-level personnel and other Mercy Housing-related departments across the Bay Area/San Francisco/Sunnydale. We encourage candidates with lived experience to apply. This position is hybrid eligible. Pay: $115,000-126,000 doe/ salary + Sign On Bonus Benefits: Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 403b + match Early close Fridays (3 paid hours each Friday) Early close prior to a holiday (3 paid hours) Paid Time off between Christmas and New Year's Holiday Paid Volunteer Time Paid Parental Leave and Care Giver Leave Paid Life Insurance Free Employee Assistance Plan Free Basic Dental Pet Insurance options Duties: Responsible for monitoring and directing all management-related activities with site-level personnel. Ensure proper rent collection procedures are followed, and that rents allowed under regulatory programs are being achieved. Maintain budgeted occupancy levels or higher. Hire property staff. Adhere to preventative maintenance schedule for each property. Address resident concerns appropriately in a timely manner Work outside normal business hours to respond to the needs of the property Travel occasionally to property sites and team meetings Minimum Qualifications: High school diploma. Three (3) years’ experience in housing and/or property management Experience generating property budgets and managing affordable housing developments, including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties. Exposure to/familiarity with community organizing, services, and programs. Preferred Qualifications: Bachelor’s degree in Business Administration, Real Estate, or related field. Certified Property Manager or similar certification. Experience as a supervisor of multi-family housing or five (5) years’ experience as a manager of multi-family housing Knowledge and Skills: Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws. Relate well to people from diverse backgrounds. Comprehend and communicate in the English language both orally and in writing. Interpret and understand financial information generated from property management software reports. Legally operate a motor vehicle (valid driver’s license). Work in a collaborative manner and in a team environment. Proficiency with Microsoft Office. Define and solve problems. Understand and commit to the Mission and Philosophy of Mercy Housing. *this is a brief description of the position. *Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Qualifications Skills Required Financial ManagementIntermediate CoachingIntermediate BudgetingIntermediate ListeningIntermediate Behaviors Required Functional Expert: Considered a thought leader on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Education Preferred Bachelors or better in Real Estate or related field. Experience Required 1 year: Exposure to/familiarity with community organizing, services, and programs. 3 years: Experience generating property budgets and managing affordable housing developments, including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties. 3 years: Experience in housing and/or property management. Licenses & Certifications Required COS Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.