What are the responsibilities and job description for the Team Supervisor position at Mercy Housing & Shelter Corp?
Scheduled Work Times/Locations
Monday – Friday, 8:30AM – 4:30PM; flexibility for occasional nights and weekends when necessary
76 Pliny St., Hartford, CT
Job Summary:
The Team Supervisor is responsible for the overall function and implementation of the case management programs, ensuring the highest quality of service within the mission of My Sisters’ Place (MSP). This individual also provides guidance, assistance, and oversight to all Community Social Workers, and Peer Specialist, in addition to serving as support to the Director of Program Services. These responsibilities include but are not limited to, maintaining cooperative relationships with community agencies and partners, participating in community efforts such as Greater Hartford CAN meetings, and facilitate case management meetings on a regular basis, managing on-call duties, including scheduling and monitoring data entry.
Supervisory Duties and Responsibilities:
- Manage workflow of Community Social Workers and Peer Support Specialists including defining goals, communicating objectives and monitoring performance.
- Train new hires Community Social Workers and Peer Support Specialists in all aspects of case management.
- Review Orientation Checklist with new hires during Onboarding process.
- Train all new Community Social Workers in Smartsheet, DDAP, and/or HMIS.
- Oversee and approve individual timecards, including approving PTO and CT Sick Leave requests.
- Provide weekly/monthly documented supervision to Community Social Workers and peer specialists and provide supervision feedback.
- Monitor and update Smartsheet, Department Mental Health, and Addiction Services information technology database (DDAP) and the Homeless Management Information System (HMIS) for data input/integrity.
- Enroll new referrals/matches into HMIS, enter Smartsheet along with assign cases/referrals to CSWs. This would include Discharging clients (as needed) from program rosters in HMIS and Smartsheet.
- Attend bi-monthly matching meetings; Greater Hartford CAN as well as attend case conference meetings to provide updates to funders on clients.
- Oversee completion of required documentation such as assessments and service plans within the required timeframe per funder and agency policy, including case notes within the 72-hour timeframe and review of case files for updated documentation and accuracy of paperwork filed.
- Audit case files as needed per funder requirements; CARF, etc.
- Complete formal evaluation on an annual basis and 90-day evaluations for new hires.
- Work with Director of Program Services and HR on staff morale and office environment issues/improvement.
- Complete and submit documentation of any employee disciplinary/performance issues.
- Experience with Conflict Resolution and Mediation.
- Assist with Housing Search including not limited to viewing units on client’s behalf, transporting clients to view units, etc.
Required Skills/Abilities:
- Self-starter, able to implement and make decisions independently.
- Excellent interpersonal skills, strong ability to set boundaries with clients.
- Ability to collaborate with community organizations and other agency leads.
- Excellent verbal and written communication skills including in virtual settings as needed.
- Excellent organizational skills and attention to detail.
- Excellent time management skills: ability to prioritize tasks.
- Strong analytical and problem-solving skills with a can-do attitude.
- Ability to lift boxes and other materials up to 20 pounds.
- Ability to adapt to the needs of the organization volunteers, and grant requirements.
- Preferred knowledge of Fair Housing Laws and Tenant Rights.
Education and Experience:
- Bachelor’s degree (B.A) from an accredited college or university, preferably in Social Work or a similar Human Service field is preferred.
- Experience working with persons who are chronically homeless, Persons who are Severely Persistent Mentally Ill and/or Substance Use.
- Five (5) years relevant work experience and demonstrated ability to provide effective services to clients required. Two (2) years supervisory experience needed. Needs to be culturally competent across all populations.
- Bilingual, Spanish/English preferred.
Licenses and Certifications
- Must have reliable transportation, valid Connecticut driver’s license and a clean driving record with proof of automobile insurance.
Compensation & Benefits
- $28-$31 per hour, based on experience
- Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement.
- Full-time employees receive 10 days of PTO (paid time off) per year, plus 11 paid holidays and one (1) Floating Holiday and 40 hours of accrued CT Paid Sick Leave.
Physical Demands
- The physical demands associated with the essential functions of this job are intermittent physical activity, such as walking, sitting and occasional lifting.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $28 - $31