Vice President, Resident Services & Operations

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.  

The VP of Resident Services & Operations plays a key role in coordinating Mercy Housing’s work across the Mountain Plains region, under the direction of the President/Senior Vice President. They will lead and support Resident Services Directors, Managers, and the Regional Director of Operations, and partner closely with Property Management to maintain strong relationships. This position is responsible for all financial matters in the region, and works with the Mountain Plains President to build and manage the region’s annual budget. The VP also oversees the staffing, structures, and activities of their assigned areas, which can include supervision of external third-party organizations that provide services to Mercy Housing.

Qualified candidates will have extensive social services and program management experience, as well as strong budgeting and financial oversight skills.

This is a hybrid role based in Denver, CO. Travel required up to 30%.

Pay: $135k-150k annually, dependent on experience. 

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision  
• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays
• 403b match 
• Early close Fridays (3 paid hours each Friday), early close prior to a holiday (3 paid hours) 
• Paid time off between Christmas and New Year's Holiday 
• Paid time off to volunteer
• Paid Parental Leave and Care Giver Leave  
• Employer-paid life insurance
• Free Employee Assistance Plan  
• Pet Insurance options

Duties

• Oversee the development of three-year and annual plans and budgets (operating and capital) for the region; including real estate development, property management, resident initiatives, and resource development.
• Monitor actual budget performance and develop monthly and quarterly forecasts. 
• Responsible for all financial reporting, annual budgeting process, regional contracts and grants. Align cost control efficiencies with Mercy Housing Strategic Plan.  
• Oversee implementation of core program/service components.
• Develop new programs that are congruent with existing models, evidence-based results oriented, and geared for national implementation.
• Provide programmatic leadership to support new business areas. 
• Use program data reported through services databases as a tool for program supervision and improvement.
• Provides leadership and oversight to regional and site teams in the formation and implementation of resident programs and services as outlined in the Mercy program model. 
• Manage local training resources and efforts. Partner with national Resident Service training staff on national training efforts. 
• Lead and maintain the search and development of networks and partnerships with relevant service providers, community and religious organizations, and business and educational institutions.
• Represent the organization at industry meetings, conferences, and public meetings. 
• Oversee the facilitation of effective working relationships between Real Estate Development, Resident Services, Asset Management, and Property Management staff. 
• Provide and support the regional governance body (Board of Directors) in regular meeting reports and staff applicable committees.
• Special projects as assigned. 

Minimum Qualifications

• Ten (10) years of experience in supportive housing, affordable housing, human development, and addressing issues influencing poverty.
• Ten (10) years of experience working with unhoused, youth, and aging populations across diverse service needs.
• Government contract applications and management experience.
• Ten (10) years of program and staff management experience.
• Demonstrated experience in budgeting, financial reporting, forecasting, and cost-control strategies.

Preferred Qualifications 

• Bachelor’s degree in public administration, Social Work, or related field. 
• Master’s degree in public administration, Social Work, or related field.  

 Knowledge and Skills 

• Demonstrate a high level of verbal, writing, and listening skills.
• Proficiency in Microsoft Office (Word, Excel, and Outlook). 
• Demonstrate knowledge of data collection and analysis.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Salary : $135,000 - $150,000