Case Manager II - The Dudley

Case Manager II - The Dudley Job Category: Resident Services Requisition Number: CASEM004220 Posting Details Posted: November 22, 2025 Full-Time LocationsShowing 1 location San Francisco, CA 94103, USA Job Details Description At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. The successful Case Manager II will work with the resident to develop appropriate case plans and goals and provide on-going assessment and support. Assists the resident to utilize community resources to meet individual needs. Works with residents to identify their skills and abilities to promote personal growth. Caseload is larger than that of a Case Manager I; serves as mentor to Case Manager I. We encourage candidates with lived experience to apply. This is an on-site position. Pay: $28.00-33.00 Benefits: Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 403b + match Early close Fridays (3 paid hours each Friday) Early close prior to a holiday (3 paid hours) Paid Time off between Christmas and New Year's Holiday Paid Volunteer Time Paid Parental Leave and Care Giver Leave Paid Life Insurance Free Employee Assistance Plan Free Basic Dental Pet Insurance options Duties: Meet one on one with residents to obtain specific needs information to create with residents a plan to achieve their goals. Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up. Design and implement daily activities that promote Mercy Housing's program model. Advocate on behalf of residents (public aid, social security, home services, etc.) and make referrals as necessary. Develop leadership skills in residents and resident involvement in civic life through programs. We are committed to creating an accessible, supportive environment. Mercy Housing is deeply committed to equity, diversity, and inclusion. We welcome candidates who will enrich our workplace with their diverse perspectives. At Mercy Housing, we believe every person has dignity and everyone deserves to live in a quality, affordable home. If respect, justice, and mercy are important values to you, we invite you to apply. Minimum Qualifications Bachelor's Degree in Social Science or related field. Three (3) years of experience working with homeless or low and mixed-income populations. Experience in child welfare, family work, substance abuse, and mental health. Preferred Qualifications Master's Degree in Social Science or related field. Knowledge and Skills Strong organizational skills. Basic math and analysis skills. Basic computer skills (Microsoft Excel and Outlook); proficiency in Microsoft Word. . Strong verbal, written, and communication skills. . Ability to achieve expected results with residents. Communicate effectively, both orally and in writing. Demonstrate clear, professional boundaries; act in a professional manner. *This is a brief summary of the position. *Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Qualifications Skills Required Trauma Informed CareIntermediate CompassionIntermediate Behaviors Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education Preferred Bachelors or better.