What are the responsibilities and job description for the Shelter Specialist, Overnight (6090) position at MERCY HOUSE?
Status: Full-Time, Non-Exempt | Payrate: $21.50/ Hour | Schedule: Wednesday- Saturday 11:00pm- 7:30am (Alternating Wednesday Shift)
Reports to: Program Manager
Department: Emergency Services
Region: Maricopa County
Job Summary: The Shelter Specialist, Overnight is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.
Essential Duties and Responsibilities:
Logistics and Safety
Goal: Maintain the safety and serenity of residents protecting against external and internal disruptions
- Provide an active staff presence during assigned overnight shifts
- Assist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeeping
- Perform nightly deep cleans across site to ensure overall health of facility
- Resolve any conflicts and file incident reports when necessary
- Provide necessary emergency support and follow emergency procedures
- Conduct safety and wellness checks
- Communicate potential concerns with security staff to ensure staff and guest safety
Program Support
Goal: Assist Program Manager with program functions and activities
- Encourage and discuss progress toward housing with shelter guests
- Provide general support for guests
- Observe and report concerns, violations, and general events in daily staff logs
- Provide Late-night meals and organize early-morning food distribution
Experience
- Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- Ensure a client-focused, trauma-informed, and housing-focused shelter approach
- Ability to perform crisis intervention as needed
- Ability to work in sync with licensed third-party security officer team
General
- Attend staff meetings and training workshops as needed
- A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
- Detail-oriented and computer proficiency in Microsoft Word and Excel required
- Fluency in Spanish is of significant value
- This position requires current CPR certification. If you do not have an active certification at the time of hire, training and certification will be provided as a condition of employment
Physical Requirements
- Ability to lift, bend, push, and pull up to 50 pounds
- Prolonged periods of standing and the ability to work in a fast-paced environment
Salary : $22