Reservation Specialist (6868)

Status: Full-Time, Non-Exempt | Payrate: $22.00/Hour | Schedule: Monday-Friday 8:00 a.m. - 4:30 p.m. 

Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes. 

Essential Duties and Responsibilities: 

Reservations 

• Responsible for tracking and updating Bed Availability Roster   

• Screen calls from referring Outreach partners, PD and returning clients   

• Ensure referrals have been vetted for felony warrant checks and sex offender status   

• Make bed reservation for client arrivals; to include mode of transportation to shelter 

Program Data Entry and Reporting 

• Ensure HMIS intake forms are completed by clients and data is entered into the HMIS   

• Ensure HMIS data quality management   

• Responsible for entering all Bed Nights, Case Notes and Services into data base on a daily basis   

• Scan and file intake packets and other pertinent documents daily   

• Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard   

• Meet data entry deadlines in a challenging and constantly changing atmosphere   

• Light data reporting tasks   

Miscellaneous 

• Attend staff meetings   

• Attend County CoC meetings as needed   

• Attend training workshops as needed   

• Perform ad hoc projects as appointed by Supervisor   

Requirements:   

Education and Experience 

• Strong computer, typing, and data processing skills 

• Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers 

• Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs 

General 

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others 

• Strong verbal communication and interpersonal skills 

• Ability to multi-task in a fast-paced environment 

• Attention to detail 

• Fluency in Spanish is of significant value 

Physical Requirements 

• Ability to lift up to 25 pounds 

• Prolonged periods sitting at a desk and working on a computer 

• Must have reliable transportation and be willing to rotate/cover at other Emergency Services shelters as needed 

Core Competencies: 

• Adaptability: Ability to adjust to different perspectives, cultures, and backgrounds, recognizing the diverse interconnectedness of individuals and communities 

• Compassion: Demonstrates empathy and understanding towards others, acknowledging their interconnectedness and inherent worth 

• Humility: Recognizes one’s own place within the larger interconnected web of humanity, showing openness to learning from others and acknowledging the contributions of all 

• Build Trust: Excels in building and maintaining trust within teams and across organizational levels, consistently demonstrating integrity and honesty in communication, actions, and decision-making 

• Accountability: Takes responsibility for actions, admits mistakes, and continuously strives for self-improvement, and encourages a learning mindset within the organization 

• Continuous Improvement: Commits to personal and professional development, fostering a culture of continuous improvement, and encourages a learning mindset within the organization 

• Communication: Excels in communicating clearly and persuasively through verbal, non-verbal, and written communication, conveying complex ideas with clarity, and fostering open dialogue across all levels of the organization 

• Confidence: Exhibits courage in making bold decisions, taking action in the face of uncertainty, and embracing calculated risks on behalf of constituents 

• Critical Thinking: Possesses the ability to critically analyze existing policies related to homelessness and constructively advocate for changes that address systemic injustices 

• Collaboration: Builds and fosters positive relationships with diverse range of stakeholders, including clients, coworkers, community organizations, and affected communities and effectively working toward the shared goal of ending homelessness 

• Drive Change: Understands and embodies that every action is an opportunity to be innovative and draw ideas from others; implements valuable change to forward our mission and shares the “why’s” behind changes.  

Salary : $22