Overnight Site Lead - Homeless Shelter (4191)

Status: Full-Time, Hourly, Non-Exempt | Pay: $24.50/Hour | Schedule: Monday to Friday, Flex 11:00 p.m. - 7:00 a.m.; Saturday and Sunday 11:00 p.m. - 7:00 a.m. 

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision coverage
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary: The Site Lead, Overnight is responsible for covering overnight shifts at the Emergency Shelter Program. Key duties include managing logistics, cleaning, and supporting shelter operations, along with supervising a small team of Overnight Logistics staff. This position requires effective communication, crisis intervention skills, and the ability to create a safe, respectful environment for residents and staff. The Site Lead, Overnight will also coordinate program activities, maintain safety, and provide support for guests working toward housing stability.

Essential Duties and Responsibilities:
Logistics & Safety
Goal: Maintain safety and serenity of residents protecting against external and internal disruptions

• Provide an active staff presence during assigned overnight shifts
• Assist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeeping
• Perform nightly deep cleans across site to ensure overall health of facility, including servicing restrooms, showers, and food-service areas
• Resolve any conflicts and file incident reports when necessary 
• Provide necessary emergency support and follow emergency procedures  
• Conduct safety and wellness checks, communicating potential concerns with security staff to ensure staff and guest safety
• [If program utilizes fleet vehicles] Provide late-night transportation services

Management
Goal: Assist Program Manager with program functions and activities

• Support shelter staff during designated shifts
• Assist in various aspects of staff's duties
• Assist in coordinating and managing special group events and holiday events 
• Provide crisis/conflict intervention
• Communicate and assist any staff or shelter issues with Program Manager
• Oversee Paycom requests and timesheets of direct staff, PTO, schedules, and coverage
• Assist the onboarding of new staff and coordinate ongoing training
• [If program utilizes fleet vehicles] Assist with driving shuttles

Program Support
Goal: Assist Program Manager with program functions and activities

• Encourage and discuss progress toward housing with shelter guest 
• Provide general support for guests 
• Observe and report concerns, violations, and general events in daily staff logs
• Provide late-night meals and organize early-morning food distribution

Administration

• Coordinate supply and service needs 
• Assist with securing necessary resources 
• Assist with record keeping and reporting

Miscellaneous

• Attend staff meetings and training workshops as needed 
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.) 
• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
• Perform ad hoc projects as appointed by Supervisor

Requirements: 

Education and Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed
• Previous shelter experience is preferred but not required

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Possess supervisory experience and ability to guide and lead a small group of staff members
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Salary : $25