Housing Solutions Supervisor

Status: Full-time, non-exmept, hourly | Payrate: $26.00 - $28.00/hour | Schedule: Monday- Friday 8:30-5:00 pm | Note: This position requires a flexible work schedule including some weekends, morning and evening shifts, and reliable transportation.

Reports To: Housing Solutions Program Manager

Department: Housing Solutions, CalAIM

Region: Orange County

Job Summary: The Housing Solutions Supervisor is responsible for supporting and motivating approximately 5-7 Housing Solutions Case Managers and maintains a small caseload of 5-7 clients. The Housing Solutions Supervisor is responsible for ongoing needs assessments, personal housing stability and service plans, implementation, support, information, referrals, and advocacy for individuals in a Mercy House Housing Solutions Program. This position requires successful working relationships with clients that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine clients’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma-informed and client-focused strategies.

Essential Duties and Responsibilities:
Client/Service Delivery

• Maintain a caseload of 5-7 clients, and meet with clients based on their needs and in compliance with grant requirements

• Utilize harm reduction interventions and methodologies to provide client-centered services that keep clients in housing

• Utilize skills regarding crisis prevention and intervention

• Assist clients to build their strengths and recognize their needs in a respectful manner

• Visit and inspect resident apartments to ensure that they are properly maintained

• Be knowledgeable of community resources and refer clients as needed.

• Facilitate relationship building between landlords/caretakers and clients.

• Keep accurate, up-to-date case files including documentation on all clients, including but not limited to individual service plans, emergency plans, and case notes in Cal Optima Connect, etc.

• Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources

Team Management

• Supervise approximately 5-7 Housing Solutions Case Managers, facilitating optimal performance.

• Demonstrate leadership and team building qualities to implement the mission, ensuring quality

• services and core values of the agency

• Train and direct new Case Managers and assist them with day-to-day questions relating to the completion of their job assignments

• Oversee quality control of Case Files on a quarterly basis to ensure accurate, up-to-date documentation on all clients, including but not limited to individual service plans, emergency plans, case notes in CalOptima, etc.

• Provide support and guidance to Case Managers as necessary

• Coordinate trainings and orientations as needed

• Meet with identified staff individually, bi-monthly or as needed

• Facilitate team meetings, bi-monthly or as needed

• Conduct 90-day probation and annual reviews for Case Managers

• Approve Absence from Work requests

• Approve staff’s Paycom submissions, ensuring that submissions are submitted correctly and by the deadline provided by Human Resources

• Approve and monitor monthly mileage reimbursement requests

• Keep track and review monthly invoices

• Keep up with the after-hour cellphone that is assigned to program staff and provide on call coverage as needed

Miscellaneous

• Assist Program Manager in overseeing the day-to-day operations for the CalAIM Program in Manager’s absence

• Attend staff and community meetings as assigned by the Program Manager or Regional Director

• Attend trainings that increase knowledge of effectively meeting clients’ needs

• Willingness to gain knowledge and understanding of Adult Rehabilitative, Mental Health Services and Substance Abuse Treatments, etc.

• Other duties as assigned

Experience

• Bachelor’s Degree, Social Work (or related field) with experience working in recovery, mental health, co-occurring disorders is preferred

• Candidates with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and addictions issues are welcome to apply

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

• Management experience is of significant value

General

• A valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others

• Dependability, responsibility, and the ability to communicate effectively and respectfully

• Proficiency in Microsoft Office programs and computer literacy are required

Physical Requirements

• Ability to lift up to 50 pounds

• Prolonged periods of sitting at a desk and working on a computer