Housing Solutions Case Manager

Status: Part-Time, Non-Exempt
Pay: $22.50-$23.00/hour
Schedule: Monday - Friday 9:00 a.m. - 1:00 p.m., OR 1:00 p.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary: The Housing Solutions Case Manager is responsible for ongoing needs assessments, personal treatment plans, implementation, support, information, referrals, and advocacy for individuals in the Mercy House Permanent Supportive Housing Program. This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma-informed and client-focused strategies.

Essential Duties and Responsibilities:
Client/Service Delivery

• Maintain a minimum caseload of 15 individuals, and meet at least twice a month with residents to develop and monitor each individual’s stabilization plan
• Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing
• Utilize skills regarding crisis prevention and intervention
• Practice Trauma Informed Care when interacting with clients
• Assist residents to build upon their strengths and recognize their needs in a respectful manner
• Visit and inspect resident apartments to ensure that they are properly maintained
• Be knowledgeable of community resources and refer clients as needed
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support
• Work with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate
• Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)
• Facilitate relationship building between landlords/caretakers and clients
• Participate in the emergency on call schedule to ensure clients’ needs are met

Team/Staff Relations

• Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
• Attend regular internal and external agency meetings
• Work as part of team to plan and develop resident programs

Administration

• Keep accurate, up-to-date documentation on all clients, including but not limited to stabilization plans, case notes, etc.
• Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources
• Assist with all data collection systems
• Willingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
• Other duties as assigned

Requirements:
Education and Experience

• Bachelor’s Degree, Social Work (or related field) with experience working in chemical health, mental health, co-occurring disorders is preferred
• Persons with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and additional issues are welcome to apply

General

• A valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer