Housing Solutions Case Manager (5101)

Status: Full-Time, Non-Exempt
Pay: $23.00-$24.00/hour
Schedule: Monday-Friday 8:30 a.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Job Summary: The Housing Solutions Case Manager provides comprehensive services to residents in the Mercy House Permanent Supportive Housing Program. Responsibilities include needs assessment, individualized housing plans, referrals, advocacy, and ongoing support. The role also supports residential programming such as life skills workshops and community-building activities. This position works to promote resident self-reliance, housing stability, and trauma-informed, client-focused care.

Essential Duties and Responsibilities:
Client Services and Case Management

• Manage a caseload of 25 to 30 residents and meet regularly to develop and monitor individualized housing plans with measurable goals
• Conduct ongoing assessments and address barriers to housing stability
• Use harm reduction, crisis prevention, trauma-informed care, and motivational interviewing techniques
• Support eviction prevention and identify risks to housing stability
• Conduct apartment visits to ensure proper maintenance
• Provide referrals and connect residents to community resources
• Maintain accurate, up-to-date client records and documentation
• Participate in on-call rotation for crisis response

Resident Services

• Help residents set and achieve personal and housing goals
• Coordinate and facilitate life skills, financial literacy, and job readiness workshops
• Organize social, recreational, and community-building activities
• Develop monthly event calendars, flyers, and quarterly newsletters
• Support residents in building social and community support networks
• Assist with access to services through referrals and advocacy

Outreach and Collaboration

• Maintain relationships with community partners, service organizations, and neighbors
• Collaborate with property management to support effective communication and resident stability
• Participate in team meetings, trainings, and program development

Administration

• Complete documentation and reporting accurately and on time
• Support data collection and program compliance requirements
• Learn and apply knowledge related to mental health and substance use services
• Perform other duties as assigned

Qualifications:
Education and Experience

• Bachelor’s degree in Social Work or related field preferred
• Relevant experience in mental health, substance use, or co-occurring disorders preferred
• Candidates without a degree may qualify with at least 2 years of direct experience working with homeless, low-income, or diverse populations

General Requirements

• Valid California driver’s license, insurance, and reliable vehicle required
• Strong communication skills and ability to work independently

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to sit and work at a computer for extended periods

Salary : $23 - $24