What are the responsibilities and job description for the Patient Svc Representative position at Mercy Hospital St. Louis Critical Care Medicine Fellowship?
Job Description
Find your calling at Mercy!
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Position Details
Minimum Qualifications:
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Find your calling at Mercy!
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Position Details
Minimum Qualifications:
- Education: High school diploma or equivalent.
- Strong verbal and written communication skills.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills.
- Accuracy and attention to detail.
- Ability to maintain confidentiality and follow privacy policy/procedure.
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
- Attend and complete Clinic Core Front Desk Training post-hire.
- Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
- Position requires standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
- Experience: One year of applicable medical office experience.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.