Overnight Security Receptionist

Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential.

As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past 13 consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here. Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Diversity and Inclusion.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need.

Purpose of Position: To greet and screen all visitors; to answer all incoming telephone calls and take messages as necessary; to receive and record all donations; to supervise the reception area and cameras; to be the ambassador of Mercy Home for Boys & Girls to anyone visiting the Agency.

In This Role, You Will

• Monitor cameras and alarm systems for the entire campus, report and address any issues that may occur to the best of one’s ability and notify appropriate supervisors/Agency staff
• Make sure all lights in common areas (auditorium, conference room, main dining room, learning center, etc.) are off and doors/rooms are locked
• Receive the general public by telephone and in-person and provide information and/or directions in response to the individual query for the entire organization.
• Be a helpful, courteous and professional representative of Mercy Home for Boys & Girls, demonstrating cross-cultural sensitivity and discretion.
• Accept packages and all donated items, inspect items, complete the Donation/Donor form, and process/distribute to appropriate person(s) if/when applicable
• Accept all phone calls promptly. Check voicemail for messages and forward any information to the appropriate staff for follow-up that is needed/required
• Keep track of all keys, temporary badges, gas cards, receipts, etc. that are kept at the reception desk
• Maintain a daily visitor log authorizing admittance to the agency and all front desk books/binders
• Call staff to receive their guests or, when otherwise instructed, direct visitors to their destination if/when applicable
• Have all visitors sign in upon arrival and sign out when they leave if/when applicable
• Keep track of which youth are on an overnight pass, suspended, or AWOL in order to know who belongs in the building and who does not.
• Oversee the reception area while on duty.
• Make sure the reception desk is covered at all times when on duty except for when on a break or providing a break to the overnight staff in the absence of the Overnight Shift Leader
• Monitor cameras for external transportation services for youth being picked up for school
• Pass out van keys and gas cards to drivers for school routes and communicate any route changes when applicable
  
  

What We Need From You

• A pleasant disposition and helpful attitude.
• Experience in reception or customer service preferred.
• Excellent interpersonal, oral, and written communication skills.
• Ability to present a professional appearance.
• Ability to develop a working knowledge of the operations of the entire Agency and staff.
• Ability to interact effectively with the entire staff, residents’ families, volunteers and the general public.
• Ability to work in an environment in which the noise level is moderate.
• Flexibility to provide administrative support as requested including working a flexible schedule when needed.
• Detail oriented.
• Proficiency in PC systems, including Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs as necessary.
• Ability to maintain confidentiality.
• Ability to work both independently and as an active team member.
• Ability to maintain professional demeanor and boundaries while exercising good judgment and discretion in work.
• Ability to follow oral and written instructions.
• Ability to lift and/or move up to fifteen pounds.
• Must have a valid Illinois driver’s license, the ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
• Maturity and sensitivity to cultural and individual differences.
• Commitment to the mission, values, and goals of the Agency.
• Regular and predictable attendance.
  
  

Basics Information / Schedule Details

This job is a full-time position. The s chedule is Sunday through Thursday 11pm-7am.

Pay range is between $20-$21/hour

Locations: Walsh Girls Campus- 11600 S. Longwood Dr Chicago, IL 60643

For information on benefits please follow this link- https://www.mercyhome.org/working-mercy-home-2/benefits/

Why You Will Love Working Here

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development.

We are a Top Workplace as awarded by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

Visit us at www.mercyhome.org/jobs