What are the responsibilities and job description for the Scheduler- Mercy West Outpatient Rehab position at Mercy Health?
Summary of Primary Function/General Purpose of Position (2-3 sentences)
Reports to the department Site supervisor and is responsible for front office functions for the OP Rehab locations. Tasks include all patient scheduling, Pre-Service insurance verification, authorization and Medicare cap tracking as well as POS collections and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.
Essential Job Functions
Essential Functions (7-10) Statements - List the essential functions of the job. Essential functions are the reasons a job exists.
Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic
Monitors departments WQ and contacts all referred patients within 24-48hrs of entry within the WQ. Able to provide cross market WQ support for other Rehab departments
Checks Rehab schedule daily to ensure all charges are accounted for per patient /department
Gathers and summarizes various statistics and reports by use of the computer as directed from site supervisor
Possesses strong communication skills (telephone and in-person) Functions as center of communication for the therapy department. Responds to patient messages within 24hrs
Responds to other departments inquiries regarding, help with verification, authorization, scheduling and billing as needed through the preservice center
Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic
Maintains departments schedule for all therapist and ensures accuracy and accountability for cancelations
Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment.
Responsible for collecting all POS and maintaining a cash drawer
Keep track of Medicare dollars needed for departmental tracking and compliance
Maintains front office organization and cleanliness
Performs other tasks as delegated by site supervisor and or market leaders
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
- Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
