What are the responsibilities and job description for the Office Administrator Data Entry Clerk position at Mercy Health, LLC?
The Office Administrator Data Entry Clerk is a vital member of either a small centralized team or a large department, focused on supporting administrative and data entry tasks related to medical billing. Reporting to the Customer Service Manager or Administrative Supervisor, this role is responsible for ensuring the accuracy and timeliness of billing data processing, managing patient inquiries, and collaborating across teams. The position requires strong data entry skills, proficiency with medical billing and CRM software, and excellent communication abilities. The role may involve working standard business hours with possible evening shifts and frequent travel between multiple sites.
Responsibilities
- Respond promptly and professionally to patient inquiries via phone and email
- Process medical billing requests and maintain accurate billing records
- Address and resolve escalated patient complaints related to billing
- Collaborate with internal teams to resolve billing and scheduling issues
- Maintain detailed documentation and support data entry related to medical billing
- Coordinate inventory and resources relevant to billing processes
- Utilize medical billing and CRM software to manage patient information and billing tasks
- Travel frequently between sites and make occasional visits to other departments as needed
Preferred Qualifications
- Entry-level experience in medical billing
- High school diploma or equivalent
- Proficiency with medical billing software
- Strong data entry skills
- Familiarity with CRM software such as Salesforce
- Excellent communication and conflict resolution abilities
Salary : $20 - $25