Virtual Safety Companion - Mercy Lorain Hospital

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Virtual Safety Companion - Mercy Lorain Hospital

SHIFT/SCHEDULE:

• Part Time - Scheduled for 24 hours per week
• Shift Time - 7pm-7:30am
• Availability required every other weekend and every other holiday

Primary Function/General Purpose of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator, and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

Essential Job Functions

• ​Provides continuous observation of assigned patients through a one-way camera with two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
• Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation 
• Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
• Seeks help as soon as possible when patient appears to pose a threat to self or others
• Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
• Provides patients with explanations of service as needed, but does not counsel or provide opinions regarding medical conditions
• Demonstrates efficiency in following documented workflows
• Provides high level customer service to all patients, patient's family, visitors, bedside, provider, and associates
• Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
• Uses professional communication, verbal and written
• Expected to participate in patient service and safety escalation discussions with Virtual Safety Coordinator and bedside nurse
• Promotes safety and protects the dignity of the observed patient
• Communicates effectively with patients using a microphone and headset
• Demonstrates efficiency in multi-tasking
• Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles 
• Perform other duties, when there is a low volume of observable patients, under the direction of a nurse

Licensing/Certification

BLS Basic Life Support (required, within 3 months of hire)

Education

None

Work Experience

Patient care experience (preferred)

Previous hospital environment experience (preferred)

Training

Working knowledge of Outlook, Word, Excel and instant messaging (preferred)

Working knowledge of HIPPA (preferred)

Familiarity with basic medical terminology (preferred)

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to high noise levels and bright lights.

May have periods of constant interruptions.

Prolonged periods of working alone.

Other:  May work from home. Requires private, dedicated space for equipment. Privacy screen for monitors will be required.                                                    

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com