Durable Medical Equipment Liaison - Home Medical Equipment Springfield

Mercy Health

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Job Summary:

Serves as a positive link between referral sources and DME to provide DME needs to patients. Manages general intake for referrals for DME and responds to phone calls. Assists Manager or Supervisor to ensure Customer Service & Delivery staff is performing duties effectively and efficiently.

Essential Functions:

• Communicates and coordinates with referral sources for DME referrals. Facilitates delivery of DME to patients.

• Works with referral sources and case management so discharges go smooth for patient satisfaction.

• Communicates with departments about orders and documentation errors. Communicates observations, facts, and comments with interdisciplinary team members, individually and through team meeting presentations as is appropriate.

• Processes orders received accordingly to policy and procedures and within designated time period.

• Provides and instructs clients in the installation and operation of equipment provided by DME.

• Enhances professional growth and development through participation in educational programs, current literature, workshops and in-service meetings.

• Complies with applicable Food & Drug Administration, Department of Transportation, and Public Utilities Commission requirements in performing job duties that require the use of home oxygen and other hazardous materials.

• Maintains knowledge of products and services available through the department and can communicate.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• High School/GED (required)

Experience:

• Experience working with durable medical equipment (DME) (preferred)

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com