What are the responsibilities and job description for the Outreach Case Manager position at Mercy Care?
Position Purpose
Mercy Care is seeking a compassionate Outreach Case Manager to engage individuals experiencing homelessness (PEH) and connect them with essential health and housing services. This role is critical to our mission of providing whole-person care to Atlanta’s most vulnerable populations.
What You Will Do
Conduct community outreach at shelters, encampments, and other locations to engage individuals experiencing homelessness.
Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.
Provide crisis intervention and assist clients in accessing Mercy Care’s medical, behavioral health, and substance use services.
Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.
Support clients with documentation and applications for housing, public benefits, and assistance programs.
Maintain accurate, timely case documentation and participate in regular team meetings and trainings.
Promote harm reduction and trauma-informed care throughout client interactions.
Use company vehicles, including a 12-passenger van, for outreach activities.
Minimum Qualifications
Bachelor’s degree in Social Work, Psychology, Sociology, or related field — OR — at least 3 years of relevant experience.
Experience working with PEH, mental health, or substance use populations preferred.
Knowledge of local resources and services for vulnerable populations.
Ability to work independently and as part of a team in a fast-paced environment.
Strong communication, organizational, and interpersonal skills.
Compassionate, non-judgmental, and culturally sensitive approach to working with clients.
Ability to maintain confidentiality and follow ethical guidelines in all professional interactions.
Proficient in Microsoft Office and case management software.
Valid Georgia driver’s license required.
Position Highlights and Benefits:
Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
Opportunity to get paid daily – through DailyPay
Paid holidays and generous Paid Time Off (PTO)
Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Fast response interview times and job offers.
Ministry/Facility Information:
Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
