Global Order Services Specialist (manuf. ops.)

Job Summary

Mercury Systems Operations organization is hiring a Global Order Services Specialist to support our customer returns. As a Global Order Services Specialist, you have a passion for processes that assist our Global Returns Team (GRT) and Site RMA Coordinators. You have a "roll up your sleeves" mentality. Your organizational and analytical skills enable you to be a natural problem solver. You can analyze an issue to determine the best course of action and drive to resolution. You are collaborative and have impeccable follow through. With your exceptionally strong work ethic, natural curiosity, and enthusiasm you can help the company scale and grow while our business evolves. You are not afraid to identify what we're doing wrong, so we can fix it, and what we're doing right so we can improve on it.

Job Responsibilities

• Support global RMA operations across all Mercury facilities
• Collaborate with peers and others to develop, enhance, and communicate operational processes and procedures in support of corporate objectives.
• Compiles and distributes routine order management reports related to the RMA orders status, holds and issues
• Review all incoming customer returns purchase orders for completeness and accuracy
• Coordinates and processes domestic and international RMA orders
• Interfaces frequently with other departments and customers to manage RMA order receipt, review, and ongoing status.
• Anticipate and identify issues and initiate actions to ensure orders are processed timely and efficiently
• Work with site RMA coordinators to understand and communicate commits and statuses to customers
• Lead and assist in special projects as assigned, preparing timely and accurate results
• Contribute ideas and provide reasonable and creative solutions to improve current processes
• Ad-hoc reports, audits and projects as required
• Up to 10% Travel may be required
• This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.
  
  

Required Qualifications

• Bachelor’s degree in engineering, Operations, Business, or related field (or equivalent experience)
• Typically requires 2-4 years of experience in returns order management or similar customer-facing role, ideally in a manufacturing environment
• Strong analytical and problem-solving skills
• Excel Skills are a must
• Excellent written and verbal communication skills
• Ability to handle and organize multiple time sensitive projects at once
• Ability to use solid judgement in resolving issues or in making recommendations
  
  

Preferred Qualifications

• Knowledge or Oracle and/or Salesforce
  
  

Why should you join Mercury Systems?

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the number below.

(978) 256-1300