Desktop Systems Specialist

Job Summary

Our growing organization currently has an opportunity for an IT professional to join our team as an Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers. The Intermediate Desktop Systems Specialist will be the main point of contact for all on-site support as part of a larger team. This is an excellent opportunity for an experienced IT professional to join an established organization and to be challenged and grow their career.

Job Responsibilities

• Assist employees with the installation, configuration, and ongoing usability of system hardware and software
• Offer daily operations and systems support to employees
• Verify the functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely, and via phone
• Research questions using available information and resources
• Follow standard Service Desk procedures
• Create Service Desk tickets to document all customer requests
• Identify and escalate situations requiring urgent attention
• Stay current with system information, changes, and updates
• A drive to learn and maintain key service desk applications such as SCCM, VMWare Horizon Client, etc.
• Resolution of Service Desk Tickets with minimal supervision
  
  

Required Qualifications

• Typically requires 3 years of progressive experience in an IT Help Desk / Desktop Support role
• High School Diploma or GED
• Hands-on technical experience with Active Directory, 2FA, SCCM or equivalent, O365 Administration, and IT Service ticket management
• Exceptional customer service
• Excellent written and verbal communication skills
• Problem-Solving skills, to quickly identify and analyze problems, develop or follow SOP, and implement the best course of action to address issues
• Work in a fast paced and dynamic environment, must be able to triage, manage time and work individually and as part of a team
• This position is onsite only, help desk rotating shift and monthly rotating on call as needed
• Travel to Oxnard & Cypress based on business needs
• Ability to lift 50 lbs as needed
  
  

Preferred Qualifications

• ITIL Foundation, A , Google IT Support Professional, and / or equivalent certifications
• Knowledge of Azure, VMWare/Vsphere, O365/Intune a plus
• Associate or bachelor’s degree in computer information systems (or related)
  
  

This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens.

, Fulltime Equivalent Job Grade Salary Range for this position "

• $38,300.00 - $76,600.00 annual salary for in-office or hybrid employees in FL, GA, IN, AZ, AL, MD or TX, and all remote employees
• $42,900.00 - $85,800.00 annual salary for in-office or hybrid employees in VA, CA, NH or MA
• $45,200.00 - $90,400.00 annual salary for in-office or hybrid employees in NJ"
  
  

Why should you join Mercury Systems?

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the number below.

(978) 256-1300