What are the responsibilities and job description for the Desktop Systems Specialist position at Mercury Systems?
Job Summary:
Our growing organization currently has an opportunity for an IT professional to join our team as an Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers. The Intermediate Desktop Systems Specialist will be the main points of contact for all on-site support as part of a larger team. This is an excellent opportunity for an experienced IT professional to join an established organization and to be challenged and grow their career.
Job responsibilities for the Intermediate Desktop Systems Specialist may include, but are not limited to the following:
- Assist employees with the installation, configuration, and ongoing usability of system hardware and software
- Offer daily operations and systems support to employees
- Verify the functionality of hardware and software components
- Troubleshoot hardware and software issues in person, remotely, and via phone
- Research questions using available information and resources
- Follow standard Service Desk procedures
- Create Service Desk tickets to document all customer requests
- Identify and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- A drive to learn and maintain key service desk applications such as SCCM, VMWare Horizon Client, etc.
- Resolution of Service Desk Tickets with minimal supervision
- Monthly rotating on-call schedule for after-hours support
- Ability to lift 50 lbs.
- 9/80 work schedule
Required Qualification:
- 3 years of progressive experience in an IT Help Desk / Desktop Support role
- Hands-on technical experience with Active Directory, 2FA, SCCM or equivalent, O365 Administration, and IT Service Management
- Exceptional customer service
- Excellent written and verbal communication skills
- Problem-Solving skills, to quickly identify and analyze problems, develop or follow SOP, and implement the best course of action to address issues.
- Work in a fast paced and dynamic environment, must be able to triage, manage time and work individually and as part of a team
- This position is onsite only, and monthly rotating on-call as needed
Preferred Qualifications:
- ITIL Foundation, A , Google IT Support Professional, and / or equivalent certifications
- Knowledge of Azure, VMWare/Vsphere, O365/Intune a plus
- Associates or Bachelor’s degree in Computer Information Systems or related field
This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens.