Property Mid Loss Examiner

Position Summary:

The Property Mid Loss Examiner applies broad knowledge of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle moderate to complex Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. This is an inside work-from-home position

Essential Job Functions:

• Investigate moderate to complex Homeowners claims to confirm facts, origin and cause of loss.
• Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, Loss of Use. Investigations may include recorded interviews with policyholders or other witnesses, assigning appropriate experts, collaboration with other team members or vendors in carrying out virtual inspections, and use of other investigative processes and tools as needed.
• Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate
• Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
• Establish reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
• Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
• Directs, monitors, and reviews files handled by independent adjusters to conclusion.
• Assists in training property personnel.
• Other functions may be assigned

Education:

• Bachelor’s degree preferred or equivalent combination of education and experience.

Experience:

• 4 - 8 years of equivalent industry experience is preferred.

Knowledge and Skills:

I can succeed as a Property Mid Loss Examiner with:

• A good working knowledge of office & business computer applications.
• Proficient mathematical skills to compute cost of damage and repair. `
• Ability to use advanced video technology to collaborate with onsite vendors and insureds to identify damage and write a damage estimate from a virtual setting when needed.
• Technical knowledge of and proficiency in property evaluation, estimation, and Xactimate.
• A good working knowledge of construction nomenclature and procedures.
• Written and verbal communication skills to effectively and professionally interact with internal and external customers, vendors and other third parties.
• Ability to adhere to established Company policies and procedures within claims operations.
• Critical attention to detail and excellent organizational skills.
• Analytical ability necessary to analyze, interpret and evaluate relevant information.

Other skills and competencies

• Customer Focus: - Is dedicated to meeting the expectations and requirements of internal and external customers
• Decision Quality: - Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment
• Interpersonal Savvy: - Builds constructive and effective relationships
• Composure: - Is not knocked off balance by the unexpected. - Is cool under pressure.
• Listening: - Practices attentive and active listening
• Time Management: - Ability to use time effectively and efficiently

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more