What are the responsibilities and job description for the Business Account Manager - IN/OH Region position at Mercury Fiber?
Business Account Manager
Location: - Service centers in Ft. Wayne, Muncie, and Plymouth IN and Mt. Vernon OH
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training
Position Summary
This is a full-cycle, outbound-led sales role covering Indiana and Ohio. You'll own everything from first cold call or knock on the door through discovery, proposal, negotiation, closing, and initial account management — building a book of business that's yours from day one.
Key Responsibilities
Prospecting (~50% of your time)
- Build and work a pipeline through outbound cold calls, door-to-door canvassing, email sequences, and LinkedIn outreach.
- Target 40–60 outbound dials and, on field days, 15–25 door-to-door business visits.
Discovery & Demos (~20%)
- Run consultative discovery calls to uncover a prospect's real pain points — speed, reliability, cost, or security.
- Present tailored proposals built around what you learn, not a generic pitch.
Negotiation & Closing (~10%)
- Handle objections, finalize terms, and get contracts signed and installs scheduled.
Account Management (~10%)
- Own post-install check-ins, early service questions, and upsell opportunities for your first 6–12 months of customers.
Admin & Reporting (~10%)
- Keep the pipeline tracker current daily and come prepared to weekly pipeline reviews with your manager.
Requested Qualifications
- 2–5 years of B2B outside sales experience — telecom, SaaS, or services background preferred; door-to-door experience is a strong plus.
- A self-starter who picks up the phone and knocks on doors without being told — comfortable with high-volume outreach.
- Lives in or is willing to be based in the Indiana/Ohio territory, with regular travel across both states.
- Coachable — takes feedback well, asks questions, and applies what they learn.
- Resilient — has faced real rejection in a sales role and kept going.
- Comfortable explaining fiber, fixed wireless, and basic cybersecurity concepts to a non-technical small business owner.
Physical Requirements:
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer/tablet, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work, and required driving.
- Light to moderate lifting may be required.
- Ability to sit at a computer terminal for an extended period.
- May be required to operate general office equipment including but not limited to copiers, printers.
- Ability to stand, walk, sit, and traverse job sites for extended periods.
Duties may also require as needed:
- Ability to lift, carry, push, or pull 50–100 lbs (frequently or repetitively depending on task).
- Ability to move equipment up and down stairs when necessary.
- Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments.
- Ability to stand for long periods.
- Ability to ride in a vehicle for extended periods when traveling to job sites.
Organization: Mercury Fiber is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.
Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.